Responsible Gaming

Rich Palms Casino supports safe, informed and responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. This page explains practical steps you can take to stay in control and where to seek help if gambling is affecting you or someone close to you.

Rich Palms Casino operates under a licence issued by the Government of Curaçao. All transactions and player data are protected by SSL encryption, and the casino offers self-exclusion, cool-off periods, and self-assessment tests.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors outside your control. Previous results do not predict future results, and a win cannot be guaranteed by changing your stake, playing for longer or choosing a particular game. Treat every wager as an entertainment expense and only gamble with money you can afford to lose.

Before you start, decide how much time and money you are comfortable spending. Keep to those decisions while you play. Do not use rent, mortgage payments, bills, food money, savings, borrowed funds or credit intended for essential expenses. If gambling stops being enjoyable, take a break and consider whether you need additional support.

Practical ways to stay in control

Set a spending limit before each session and do not increase it to recover losses.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from household bills and other financial commitments.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by continuing to play or increasing your stakes.
Never borrow money, sell possessions or use credit to fund gambling.
Keep a record of deposits, wagers and losses so you have a clear view of your activity.
Talk openly with someone you trust about your gambling plans and spending.
Remember that a game is not a way to earn income or solve financial difficulties.

Use available account controls

Account controls can help you make decisions before gambling begins. Depending on the features available to you, you may be able to set deposit limits, wagering limits, loss limits, session reminders or time-outs. These tools are designed to support your choices, but they work best when you set realistic limits and respect them.

A limit should be based on your personal circumstances and entertainment budget. Consider your regular income, essential expenses, debts and other commitments before choosing an amount. A limit is not a target to reach. If you find yourself regularly changing or extending your limits, this may be a sign that gambling is becoming difficult to manage.

Taking a break or closing your account

If you want to stop gambling for a period, use the available time-out or self-exclusion options where applicable. A time-out can provide space to review your habits and decide what support may be useful. If you believe you need to stop gambling altogether, consider closing your account and asking for information about available self-exclusion arrangements.

Requests to apply a break, restriction or account closure may be subject to account verification and the applicable process. Do not create another account or use another person’s account to continue gambling during a break or exclusion period. Account controls cannot remove the risk of gambling harm, so consider combining them with support from a qualified service, counsellor or trusted person.

Age and account responsibility

Gambling should only be undertaken by people who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and log out when you finish. If you believe another person has accessed your account, stop using it and contact the relevant support channel through the website.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a serious crisis before seeking help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss, often called chasing losses.
Increasing your stakes or gambling more often to achieve the same excitement.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, using credit or selling belongings to continue gambling.
Missing work, study, family activities or other responsibilities.
Arguing with people close to you because of gambling.
Feeling guilty, hopeless or distressed after gambling.
Attempting to cut back or stop but finding that you cannot.

If any of these signs apply to you, pause your gambling and consider speaking with a gambling support service, health professional or trusted person. Support is confidential in many cases and can help with budgeting, counselling, account controls and planning a break. If gambling is causing serious financial or personal problems, seek independent financial or mental health advice as soon as possible.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent crisis service in your area. Gambling support is important, but it should not replace urgent medical or crisis assistance.

Support for you and others

You can seek help whether you gamble occasionally, frequently or not at all. Support is also available for partners, family members, friends and others affected by someone else’s gambling. A support professional can help you set boundaries, understand the impact of gambling and make a plan that suits your circumstances.

Steps you can take today

Stop gambling for the rest of the day and move away from the device or venue.
Review recent gambling activity and calculate what you can realistically afford.
Set or reduce your available account limits and consider a time-out or self-exclusion request.
Tell someone you trust what is happening and ask them to support your plan.
Remove saved payment methods where appropriate and avoid access to borrowed funds.
Contact an Australian gambling support service, counsellor, health professional or financial counsellor.
If you are in immediate danger or experiencing a crisis, seek urgent emergency assistance.

Rich Palms Casino aims to provide information and tools that encourage responsible gambling. These tools do not guarantee that gambling harm will be prevented, and they cannot replace personal judgement or professional support. If you have concerns about your gambling, act early, use the available restrictions and seek help. Your wellbeing is more important than continuing to play.

For questions about responsible gambling tools or account restrictions, use the support options made available through the Rich Palms Casino website. Please do not provide sensitive personal or financial information through an unverified channel.