Cookies Policy | Rich Palms Casino

About cookies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember certain settings and support functions during a visit or across later visits. Cookies do not usually contain information that directly identifies you by name, although information associated with a cookie may sometimes be linked with other personal information.

Rich Palms Casino may also use related technologies, including pixels, tags, scripts, local storage and software development tools. These technologies can perform similar functions to cookies, such as remembering preferences, measuring website activity, helping prevent fraudulent behaviour and supporting the delivery of relevant content. In this policy, we use the term cookies to include cookies and similar technologies unless the context requires otherwise.

Cookies may be set by Rich Palms Casino or by third-party service providers that support website operations. Some cookies are stored only for the duration of your browser session and are removed when you close your browser. Other cookies remain on your device for a longer period or until you remove them. The length of time a cookie remains can vary depending on its purpose.

Why we use cookies

To make the website function correctly and provide requested online services.
To remember selections, preferences and information that you provide during a visit.
To support account access, session management and security controls where relevant.
To understand how visitors use the website and identify areas that may be improved.
To help detect suspicious activity, misuse, automated access and potential fraud.
To deliver content, promotions or advertising in a way that may be more relevant to visitors, where permitted and where you have provided any required consent.

The information collected through cookies may include technical details such as your device type, browser type, operating system, general location, internet protocol address, pages visited, referring website and interactions with website features. The information collected will depend on the technology used, your settings and the purpose for which it is deployed.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for essential website functions. They may help with page navigation, secure areas, account or session functions, load balancing, fraud prevention and the operation of privacy settings. Without these cookies, parts of the website may not work properly. Because they are necessary for the website to operate, they may not be removable through every preference tool. You can usually block them through your browser, but doing so may affect website functionality.

Performance and analytics cookies

These cookies help us understand how visitors interact with the website. They may collect information such as the pages viewed, the links selected, the approximate time spent on a page, the type of device used and general browser or technical information. This information is generally used in an aggregated or statistical form to monitor performance, find errors, improve navigation and make the website easier to use.

Functional preference cookies

Functional cookies allow the website to remember choices you make, such as language, region, display preferences or other settings. They may also support features that improve convenience during future visits. If you disable these cookies, some personalised features may not be available or may need to be selected again.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand visits that follow an advertisement and show content that may be more relevant to your interests. These cookies may be placed by third parties that provide advertising, campaign measurement or related services. They may collect information about your browser, device and interactions with websites or online content. Any use of these technologies is subject to applicable law and available consent choices.

Third-party cookies

Some features, tools or services on the website may be supplied by third parties. Those providers may use cookies or similar technologies in accordance with their own policies. Third parties may include providers of analytics, security, payment, customer support, content, advertising or technical services. We do not control every cookie used by an external provider, so you should review the relevant provider's information where appropriate.

Third-party providers may process information in countries outside Australia, depending on the services they provide and where their systems operate. Any such handling should be considered together with our Privacy Policy and the provider's own privacy information.

Your cookie choices

When you visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept or refuse optional categories of cookies and to change your choices later. Refusing optional cookies should not prevent access to essential website content, but certain functions, settings or personalised features may be limited.

You can also manage cookies through the settings of your web browser or device. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block all cookies. The process differs between browsers and devices, so you may need to consult the relevant help or support information.

Managing cookies through your browser

Open your browser or device privacy and security settings.
Review the available cookie, tracking or site-data controls.
Choose whether to allow, block or delete cookies.
If required, close and reopen your browser so that the setting takes effect.

If you delete or block cookies, some website settings may be lost and certain features may not operate as intended. Blocking cookies in one browser or on one device may not apply to other browsers or devices that you use. Some opt-out choices may also be stored in a cookie, meaning that deleting cookies can require you to set your preference again.

Where the website provides a consent management tool, that tool may record your cookie choices so that your preferences can be respected. Essential cookies may still be used where necessary to provide the website, protect its security, meet legal obligations or remember your privacy selection.

You may also be able to control certain advertising technologies through settings offered by advertising platforms, mobile operating systems or industry bodies. These controls may not prevent all advertising and may not affect cookies that are necessary for website security or operation.

Privacy, security and responsible use

Information collected through cookies may be handled together with other information in accordance with our Privacy Policy. The Privacy Policy explains how personal information may be collected, used, disclosed, stored and protected, as well as how you may exercise applicable privacy rights. Cookies are not intended to replace the security measures required to protect accounts or personal information.

Rich Palms Casino may use technical information and cookie-related data to help protect the website, users and services from unauthorised access, malicious activity, account misuse and other security risks. This may include information about a device, browser, operating system, network, session or interactions with the website. Security and fraud-prevention processing may continue where it is necessary to protect services or comply with legal obligations.

Online gambling services may involve age, identity, account and responsible gambling controls. Cookies and similar technologies may support these controls, but they do not determine whether a person is permitted to gamble. Users must comply with applicable laws, eligibility requirements, account rules and responsible gambling measures. You should not allow another person to use your account or device to access gambling services.

Cookie information should not be treated as proof of identity, age or eligibility. You remain responsible for keeping your account information secure, using suitable device security and notifying the relevant support channel if you suspect unauthorised access or misuse.

The website may contain links to external websites or services. This Cookies Policy does not govern the privacy or cookie practices of those external services. We recommend reviewing their policies before providing information or accepting their cookies. We are not responsible for information published by third-party websites that we do not operate.

Changes and contact information

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our service providers, legal requirements or our privacy practices. When we make an update, we will publish the revised policy on this page and amend the effective information where appropriate. Your continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

The cookie information presented through a consent or preference tool may provide more current details about particular cookies, including their category, purpose and duration. If there is a difference between general information on this page and a specific notice displayed through the website, the more specific notice may apply to the relevant technology.

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, please use the contact or privacy support option made available through the Rich Palms Casino website. Do not include unnecessary sensitive information in a general enquiry. We may need to verify your identity before responding to a request about an account or personal information.

Requests concerning personal information may be subject to applicable legal requirements, identity checks, reasonable processing procedures and permitted exceptions. We will handle relevant requests in accordance with applicable privacy obligations and the information available through the website.

Acceptance of this policy

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to your available choices and applicable law. You can change optional cookie preferences at any time through the tools or browser controls made available to you.