Privacy Policy

This Privacy Policy explains how Rich Palms Casino may collect, use, store and protect information relating to players who visit the website or use its services. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices. By using the website, you acknowledge that information may be handled as described below. If you do not agree with this approach, you should avoid using the website or providing personal information unless it is necessary for a request or legal requirement.

Rich Palms Casino operates under a licence issued by the Government of Curaçao. All transactions and player data are protected by SSL encryption, and the casino offers self-exclusion, cool-off periods, and self-assessment tests.

Information we may collect

Rich Palms Casino may collect information when you create or use an account, contact support, make a deposit or withdrawal, take part in website activity, or otherwise interact with the services. The information collected depends on how you use the website and what is needed to provide a secure and compliant gambling service.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and information used to confirm that an account belongs to you. We may also ask for information needed to check eligibility, prevent duplicate or fraudulent accounts, and meet age or identity verification requirements.

Verification documents

Where verification is required, you may be asked to provide documents or other evidence relating to your identity, address, payment method or source of funds. These materials may contain personal details and are handled for verification, security, anti-fraud and compliance purposes. You should only submit documents through the approved methods made available on the website.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment providers may process payment details under their own privacy terms. Rich Palms Casino may receive information needed to confirm a transaction, manage your account, investigate unusual activity and provide support. We do not ask you to send full payment card details by ordinary messages unless a secure process specifically instructs you to do so.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, access times and information about how you interact with the website. This information helps maintain website performance, identify errors, protect accounts and detect suspicious or automated activity.

How and why information is used

Personal information is used only for purposes connected with operating, securing and improving the services, or where its use is required or permitted. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, account features, customer support and important service messages.
Confirming identity, age, location or other eligibility requirements.
Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
Detecting, preventing and investigating cheating, collusion, abuse, unauthorised access and other harmful or unlawful activity.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Responding to questions, complaints, disputes and requests about your account or personal information.
Monitoring website performance, improving usability and developing safer or more relevant services.
Sending marketing communications where permitted and where you have provided consent or another valid basis applies.

Some information may be combined with account, device or transaction information to identify risks, protect the website and make decisions about account security. These checks may result in requests for further information or temporary restrictions while an issue is reviewed. We aim to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it.

Sharing information

Information may be shared where reasonably necessary to provide the services or meet an obligation. This may include sharing with payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support tools, professional advisers, auditors, and relevant authorities where required. Service providers are expected to handle information appropriately and only for agreed purposes. Information may also be disclosed where needed to protect the rights, safety, property or integrity of players, Rich Palms Casino or others.

Some suppliers may process information from locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements. We do not sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, understand website usage, support security and improve the player experience. Some cookies are necessary for core functions, while others may help with analytics or relevant communications. Cookies may be placed by the website or by service providers acting on its behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls differ, so you should check the settings or help information provided by your browser.

Security

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards where appropriate. No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and should contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, resolve issues, establish or defend claims, protect the website and meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications. Withdrawal of marketing consent does not necessarily affect processing that is required to operate your account, protect the website or meet legal obligations.

To exercise your data rights, or to ask a question about this Privacy Policy, email support@richpalmscasino.best. Please clearly describe your request and, where possible, include the account details needed to identify the relevant information. We may need to verify your identity before releasing information, making a correction or completing another request. This helps protect accounts from unauthorised access.

We will review requests within a reasonable timeframe. Some requests may be limited or refused where information must be retained, disclosure would affect another person’s privacy, the request could undermine security or fraud controls, or another lawful reason applies. If a request cannot be completed in full, we will generally explain the reason where permitted.

Marketing choices

You can withdraw consent to marketing by contacting support@richpalmscasino.best. You may also be able to use an unsubscribe option included in a promotional message. Service messages about account activity, security, transactions, verification or important changes may still be sent because they are necessary for the operation of your account and are not ordinary marketing communications.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Where a change is significant, additional notice may be provided where appropriate. Your continued use of the services after an updated policy is published may indicate acceptance of the revised approach.